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Beverage Mug and a Laptop

FREQUENTLY ASKED QUESTIONS

DO YOU ALSO HAVE GIFT VOUCHERS?

This is currently not an option. This will certainly be an option in the future. As soon as I sell gift vouchers, you will be given the option to order them via the webshop.

WHAT PAYMENT POSSIBILITIES ARE THERE?

  •   Online payments via Klarna

  •   Bancontact/ iDEAL

  • Manual payment to my account number

TO SHIP

The shipping costs are shown at checkout.

Orders can be picked up for free in Lier, please note, this is by appointment only, I will contact you within 24 hours of ordering for a pick-up time.

 

  • Delivery time:

Orders are delivered to the post office, which you will receive (without delays at the post itself) within 2-3 working days after delivery to the postal service.  

  • After receipt : 

If you have any questions about your order, please contact us: jodecoshop@outlook.be

  • Pick up on site

It is also possible to collect your order on site.

In Lier - Komeetstraat 2 bus 2, 2500 Lier (after confirmation that your order is ready)

In Hemiksem - Bouwerijstraat 3, 2620 Hemiksem (after confirmation that your order is ready)

WHAT IS YOUR RETURN POLICY?

You can return a product within 14 days if it is unopened, undamaged and in the original packaging.

These 14 days start from the moment the package is delivered at home or at the postal point. (So not the pick-up date at a postal point.)
Always send an email to
  jodecoshop@outlook.be   if you want to return a product.
Damaged items will not be accepted for return.
The costs for returning are for your own account.
 
Discounted items or items purchased with a discount can also not be returned.
 

As soon as the order has arrived with us, you will receive an email with confirmation of receipt and your purchase amount will be refunded to your account within 14 days.
 

Address for return:
Joni Van de Velde/Jodecoshop

Comet Street 2, bus 2

B-2500 winch 

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